Start the PC to see if the fingerprint scanner is available for login. If the fingerprint sensor is damaged seriously, it is recommended to send the device to repair.
› Fingerprint scanner windows 10 not workingįrequently Asked Questions Why is my fingerprint not working on Windows 10?. › Why is my fingerprint scanner not working. › Lenovo fingerprint reader not working. With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in. If it has any scratches on the sensor, get the machine repaired. Check for any dust or dirt on the fingerprint scanner as this would affect the reading. Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work. Check that your device is compatible with Windows Hello service. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work. Check that your device has a fingerprint sensor or reader. 
Consider upgrading to Windows 10 in this case.
Your device is running Windows 10 and not another version of the operating system otherwise you can’t use Windows Hello. How To Fix Windows Hello Not Working In Windows 10 Check for & uninstall updates that caused the problem. Modify Windows Hello Group Policy settings. Enable Biometrics in Group Policy Editor. Reset fingerprint & facial recognition options. Fixes For Windows Hello Fingerprint Not Working In Windows 10 If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.
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